Terms of Service

Last updated: 5/21/2026

Welcome to Rift Foundry ("Service"), a work order management platform provided by Rift Foundry LLC ("Company," "we," "our," or "us"). By using our Service, you ("User," "you," or "your") agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

1. Definitions
• "Service" refers to our work order management software, available via our website at www.riftfoundry.com.
• "User" refers to any individual or entity who registers for or accesses our Service.
• "Subscription" refers to any paid or free access to the Service.
• "Content" refers to any data, documents, multimedia, or other materials uploaded by Users.
2. Account Registration
• To access the Service, you must register an account.
• You are responsible for maintaining the confidentiality of your login credentials.
• You must provide accurate and complete information during registration.
3. Subscription and Payment
• We offer subscription plans. Details and pricing can be found at www.riftfoundry.com/pricing.
• Payments are processed securely via Stripe. You must authorize us to charge your payment method.
• Subscriptions automatically renew unless canceled before the renewal date.
• Payments are generally non-refundable once access has been provided, except where required by law or approved by us.
4. Acceptable Use
You agree not to:
• Use the Service for illegal or unauthorized purposes.
• Upload or distribute harmful files, including malware or viruses.
• Violate intellectual property rights, including those of other Users.
• Engage in fraudulent or abusive behavior.
Violation of these rules may result in immediate termination of your account.
5. Data and Privacy
• We collect and process personal data in accordance with our Privacy Policy.
• Users are responsible for securing their data uploaded to the platform.
• We do not sell or share User data with third parties, except as required by law.
6. Service Availability and Uptime
• We strive for 99.9% uptime, but we do not guarantee uninterrupted access to the Service.
• We reserve the right to update, modify, or discontinue parts of the Service at any time.
• Users will be notified in advance of significant updates that may impact functionality.
7. Termination and Appeals
We reserve the right to suspend or terminate accounts at our discretion, including for:
• Non-payment of subscription fees.
• Violation of these Terms.
• Misuse of the Service.
Appeal Process
1. Initial Appeal:
• If your account is suspended or terminated, you will receive a notification explaining the reason.
• You may appeal this decision within 7 days by contacting support@riftfoundry.com with an explanation and any supporting information.
• We will review your appeal and respond within 10 business day with a decision.
2. Final Review (Edge Cases Only):
• If your initial appeal is denied, you may request a final review within 5 business days of receiving our decision.
• The final review is only available in cases involving:
• Disputed policy violations where intent or context is unclear.
• Potential errors in enforcement (e.g., false reports, system mistakes).
• Cases where the user can provide new relevant information.
• The final review will be conducted by a senior member of our team.
• A response will be provided within 10 business days, and the decision will be final.
Voluntary Cancellation:
Users may also cancel their account at any time via the account settings page.
8. Intellectual Property
• All software, trademarks, logos, and branding related to the Service belong to the Company.
• Users retain ownership of their uploaded content but grant us a limited license to store and display it within the Service.
9. Indemnification
• You agree to indemnify, defend, and hold harmless the Company, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including attorney's fees) arising from:
1. your use of and access to the Service;
2. your violation of any term of these Terms;
3. your violation of any third-party right, including without limitation any intellectual property, confidentiality, property, or privacy right;
4. any claim that your content caused damage to a third party.
• This defense and indemnification obligation will survive these Terms and your use of the Service.
10. Limitation of Liability and Disclaimer
• The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We are not liable for any damages resulting from the use of our Service, including but not limited to data loss or business interruptions.
• To the fullest extent permitted by law, Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising from or relating to your access to or use of the Service.
• If, despite these disclaimers, the Company is found liable for any damages, our total liability under these Terms, for any reason and for any cause of action, shall be limited to the total amount you paid for the Service in the 12 months preceding the claim.
11. Governing Law and Dispute Resolution
• These Terms are governed by the laws of Georgia, United States.
• Any disputes shall be resolved via arbitration in Atlanta, GA, unless both parties agree to an alternative resolution method.
12. Changes to Terms
• We may update these Terms from time to time.
• Users will be notified of significant changes.
• Continued use of the Service after changes take effect constitutes acceptance of the new Terms.
13. Contact Information
If you have any questions, contact us at:

📞 +1 (404) 620-5353
📧 support@riftfoundry.com
📍 8735 Dunwoody Place #13231 Atlanta, GA, 30350, USA