FAQ
Last updated: May 2026
Product Questions
What is Rift Foundry?
Rift Foundry is a web-based maintenance management platform that helps organizations track work orders, assets, locations, users, and maintenance activity in one system.
Who is Rift Foundry for?
Rift Foundry is designed for small organizations that need a simple way to manage maintenance work without the complexity of a large enterprise system.
What is a CMMS?
A CMMS, or Computerized Maintenance Management System, is software used to organize and track maintenance work. It can help teams manage work orders, equipment, locations, and maintenance history.
What can I track in Rift Foundry?
Rift Foundry currently supports tracking work orders, assets, locations, users, and basic maintenance activity. Additional features may be added over time based on customer needs and product priorities.
Is Rift Foundry currently available to everyone?
No. Rift Foundry is currently available to selected pilot customers. This allows us to onboard organizations carefully, collect feedback, and continue improving the product before wider availability.
Is this for small organizations or large enterprises?
Rift Foundry is currently focused on small organizations that need a practical, easy-to-use maintenance management system. It is not intended to replace complex enterprise asset management systems at this stage.
Access Questions
How do I get access?
Rift Foundry is currently available by request. If your organization is interested in using the platform, please contact us and we will review whether it is a good fit for your needs.
Is Rift Foundry currently accepting pilot customers?
Yes. Rift Foundry is currently accepting a limited number of pilot customers. Pilot access helps us work closely with early organizations, gather feedback, and improve the product before wider availability.
Do I need an invitation or access code?
Yes. During the pilot period, access may require an invitation or access code. This helps us control onboarding, reduce spam, and make sure each organization is set up correctly.
Can my organization try it before committing long term?
Yes. Rift Foundry is intended to support short pilot periods before a long-term commitment. Pilot terms, pricing, and duration will be discussed before your organization begins using the platform.
Billing Questions
How does billing work?
Rift Foundry is offered as a software subscription. Pricing and billing terms are provided before payment or account activation. During the early pilot period, payments may be processed through Stripe while account access is approved and activated manually by Rift Foundry.
Can I cancel?
Yes. You may cancel your subscription at any time by contacting support. After cancellation, access generally remains available through the end of the current paid billing period unless otherwise stated.
Do you offer refunds?
Rift Foundry is a software subscription service. Payments are generally non-refundable once access has been provided, except where required by law or approved by us. If you believe there was a billing error or have a concern about your subscription, please contact support.
Who processes payments?
Payments are processed securely by Stripe, a third-party payment processor. Rift Foundry does not directly process card payments.
Do you store credit card information?
No. Rift Foundry does not store credit card information on its servers. Payment information is handled by Stripe.
Support Questions
How do I contact support?
You can contact support by emailing us at support@riftfoundry.com. If you are a pilot customer, you may also receive additional contact instructions during onboarding.
What kind of support is included?
Support includes help with account access, basic product questions, billing questions, bug reports, and general guidance on using Rift Foundry. Support does not include custom software development or unrelated IT support.
Can I request a feature?
Yes. Feature requests are welcome, especially during the pilot period. We review requests based on customer need, product fit, complexity, and overall development priorities.
How do I report a bug?
You can report a bug by contacting support with a description of the issue, the page or feature affected, the steps that caused the issue, and any relevant screenshots or error messages.
Security and Privacy Questions
Is my data private?
Yes. Your organization’s data is used to provide, maintain, and support the Rift Foundry service.. We do not make your organization’s work orders, assets, locations, or user information publicly available.
Do users from other companies see my data?
No. Rift Foundry is designed so each organization manages its own users, work orders, assets, and locations separately from other organizations.
Where can I read your Privacy Policy?
You can read our Privacy Policy on the Privacy Policy page linked in the footer of this website.
Do you sell customer data?
No. Rift Foundry does not sell customer data.